Terms & Conditions


What is the duration and format of your training sessions?

Our training sessions are designed with flexibility in mind. We can adapt our courses to fit your schedule and preferred format, ranging from a concise 60-minute webinar to a comprehensive full-day on-site training course.

Whether you have a small team or a large group, our programs are tailored to accommodate your specific requirements. We understand that each organization has its own unique needs, and our goal is to provide training experiences that are both convenient and effective for your team's learning

What is your refund policy?

We understand that schedules can change, and unforeseen circumstances may arise.

To ensure flexibility and fairness, our refund and rescheduling policy is as follows:

  • No Charge: Cancel or reschedule your training session at no charge if done within four weeks of the scheduled training date.
  • 50% Charge: For cancellations or rescheduling requests made within 2 - 4 weeks of the training date, a 50% charge will apply.
  • 100% Charge: Cancellations or rescheduling requests made within one week of the training date will incur a 100% charge.

We appreciate your understanding and cooperation in adhering to these guidelines. Please contact our team as soon as possible to discuss any changes to your training schedule. We are committed to providing exceptional service and will work with you to find the best solution for your needs.

Please read our full policy HERE


What is your Cancellation Policy for One-on-One Coaching Sessions?

We understand that unforeseen circumstances may arise, requiring adjustments to scheduled coaching sessions. To ensure a fair and efficient process, please note our cancellation policy:

Cancellation Timeframe:
Clients are requested to provide a minimum of 24 hours' notice for any cancellations or rescheduling of one-on-one coaching sessions.

Cancellation Fees:
Cancellations made with less than 24 hours' notice will be subject to a cancellation fee equivalent to
50% of the session cost.

Emergency Situations:
We understand that emergencies may occur. In such cases, please contact your coach as soon as possible to discuss the situation and explore possible alternatives.

No-Show Policy:
If a client fails to attend a scheduled session without prior notice, the full session fee will be charged.

Clients are encouraged to reschedule sessions whenever possible, and we will do our best to accommodate your needs within our availability.

We value your commitment to your personal and professional development and appreciate your understanding of the importance of adhering to this policy. Please feel free to contact us with any questions or concerns regarding scheduling or cancellations.

How long does a coaching relationship typically last?

It depends!

The needs of the person seeking coaching will be considered, and the goals they aim to achieve play a crucial role in determining the duration.

Typically, a coaching relationship lasts between 3-6 sessions, with a space of 2-4 weeks between each session to give time for the coachee to reflect, complete tasks, and implement action plans.

Some individuals may find value in a longer-term coaching relationship, extending beyond the initial sessions, especially if they have complex or ongoing goals that require sustained support and guidance.